Digitized field operations and HR in under 90 days
How a mining services company transformed from WhatsApp chaos and paper forms to a fully automated, traceable digital system
Industry
Mining Services & Personnel Management
Company Size
400+ field workers
Context of the Client
Berliam is a Chilean company providing personnel and operational support to the mining industry - one of the country's most critical economic sectors. With more than 400 active field workers and a continuous rotation of specialized crews, Berliam ensures that trained, certified, and safety-compliant professionals reach remote mining sites on time. Before adopting Praxsuite, Berliam managed its daily operations using WhatsApp chats, Excel sheets, and paper-based forms. Training attendance, certifications, and on-site performance data were often tracked manually, creating friction in a high-compliance environment.
"We had piles of papers, messages everywhere, and no traceability. It worked - until it didn't."
— Operations Manager, Berliam
Challenges and Pain Points
The company's rapid growth exposed several operational pain points:
Data fragmentation
Training records and certifications were scattered across spreadsheets, inboxes, and chat messages
Traceability gaps
It was nearly impossible to verify who attended each safety session or who was currently certified
Manual bottlenecks
Staff spent 6-8 hours weekly consolidating attendance data from different channels
Communication overload
Internal coordination between HR, operations, and site supervisors depended on informal messages, leading to misaligned shifts and repeated mistakes
These issues not only caused delays and compliance risks, but also frustration among both office and field teams.
Previous Approach
Berliam initially tried to improve visibility by using Google Sheets and email templates to centralize training and personnel data. However, these tools quickly reached their limit:
- ✗Sheets became too large and error-prone
- ✗Manual input created inconsistencies in worker IDs and certification tracking
- ✗WhatsApp remained the main communication tool - without audit trails or structured processes
The lack of integration between tools made it clear: they needed a single system that could handle both HR and operational workflows seamlessly.
The Praxsuite Solution
Berliam implemented Praxsuite in two phases, focusing on automation and traceability:
Phase 1: Digitizing Field Operations
Using Praxsuite Forms, each worker received a QR-based ID, allowing supervisors to scan and record activities, attendance, and safety checks instantly. Data captured in the field was automatically stored in Praxsuite Records, creating a real-time dashboard for training compliance.
Phase 2: HR Automation and Communication
Berliam's HR team replaced manual processes with Praxsuite's Human Resources Module
- Recruitment and onboarding workflows
- Digital record creation for each employee
- Job notifications via Praxsuite Email and WhatsApp Automation - reaching candidates instantly
"We were able to eliminate 90% of our paper forms and run recruitment directly from Praxsuite. It changed everything."
— HR Lead, Berliam
Results and Impact
In less than three months, Berliam achieved measurable transformation:
| Metric | Before Praxsuite | After Praxsuite | Improvement |
|---|---|---|---|
| Time spent on training data entry | 6-8 hrs/week | <1 hr/week | 87.5% reduction |
| Error rate in certification logs | 12% | <1% | 91.7% reduction |
| Paper forms used per month | 400+ | <20 | 95% reduction |
| Time to notify new job opportunities | 1-2 days | Instant | Automated |
Beyond the numbers, Berliam's internal teams reported higher satisfaction, better visibility, and improved accountability. Supervisors could now monitor activities in real time and export reports for mining contractors with one click.
"Praxsuite became our operational backbone - we finally have structure and traceability without sacrificing speed."
Operations Officer, Berliam
Berliam
Key Takeaway
With Praxsuite, Berliam turned scattered communication and paper-heavy operations into a fully digital, traceable system - improving compliance, speed, and coordination across all levels of the company.
"From WhatsApp chaos to automated precision - that's our Praxsuite story."
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